Terms & Conditions

There is a non-refundable $75.00 cancellation fee that applies to each chameleon purchase that is cancelled prior to shipping.

Deposits/payments made above the $75.00 non-refundable fee that are not refunded within 30 days of receipt will be held as store credit and may be used for future purchases. Please note that no cash or refund will be issued after 30 days from payment receipt.

Our chameleons are shipped via FedEx Priority Overnight, and shipping charges are non-refundable in case of arrival delays.

We offer a live arrival guarantee for chameleons that are shipped and picked up at your nearest FEDEX Ship Center. We will provide you a list of the shipping hubs near you before shipping your chameleon.

We schedule live shipments on Tuesdays or Wednesdays for Wednesday or Thursday arrival. Orders will be confirmed prior to shipping. Please note that we cannot guarantee live arrival if temperatures are below 30F or above 90F. We reserve the right to reschedule shipping dates in case of weather/temperature concerns.

All our chameleons are healthy and thoroughly inspected before shipment. We offer a 3-day guarantee for those chameleons, provided they receive proper care, including adequate lighting, supplements, misting schedule, feeders, and gut load. Please send us a video of your setup with your name and date as proof of your care. If the guidelines are not followed, any guarantee we offer will be void.

Please note that any claim for death on arrival must be made immediately upon arrival (within an hour of receiving the animal). Failure to do so will result in no refunds. Additionally, to obtain a refund/credit, you must save the animal’s body as proof of death. DOA’s will be replaced with the same type of animal or an animal of equal value. Please note that any overnight shipping costs are non-refundable and apply to both original shipments and return/exchange shipments.

Lastly, we reserve the right to refuse sale to any buyer, for any reason. We appreciate your understanding and cooperation with our policies.